---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Chat with an agent from the Business Portal

# Chat with an agent from the Business Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Chat with a virtual agent or a customer service agent from the business portal to resolve issues quickly.

## Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.partner_admin

## Procedure

1. Select the Chat icon in the business portal to start a conversation.  
   A virtual agent or a customer service agent responds.
2. **Optional:** To talk to a person instead of a virtual agent, select the kebab menu (![Contact Support icon.]()) then select Call Support (Daily 5AM - 11PM).
3. To end the chat, select End Conversation icon ( ![End conversation icon]()).

## What to do next

If the agent creates a case or links the discussion to an existing case, you can view these cases from the business portal. To display the case list, select RequestsView submitted requestsView cases \& tasks.

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