---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate install base items with account consumers

# Associate install base items with account consumers {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable customer service managers to track the instances provisioned by associating install base items with account consumers.

## Before you begin

Role required: sn_customerservice_manager

## Procedure

1. Navigate to AllCustomer ServiceProductsInstall Base Items.
2. Select an item that doesn't have a consumer associated with it yet.
3. Either add an existing consumer or a new one.  
   {#t_AssociateInstallBaseItems__table_xhq_4cl_gqb__entry__2}

   | Action | Procedure |
   |-|-|
   | Add an existing consumer | 1. In the Consumer field, select the Lookup using list icon (![Lookup using list icon.]()). 2. Select a consumer from the list. {#t_AssociateInstallBaseItems__ol_abw_qcl_gqb} |
   | Add a new consumer | 1. In the Consumer field, select the Lookup using list icon (![Lookup using list icon.]()). 2. Select New. 3. On the Consumer form, fill in the fields. 4. Select Submit. {#t_AssociateInstallBaseItems__ul_u4k_scl_gqb} |
   [Table 1. Actions and procedure]

   {#t_AssociateInstallBaseItems__table_xhq_4cl_gqb}
4. Select Update to save your changes.
{#t_AssociateInstallBaseItems__ol_udh_nvx_wpb}

*[\>]: and then