Service contract line form

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read

    • You can create service contract lines in the Customer Contracts and Entitlements application by using the Service Contract Line form.

    Table 1. Service Contract Line form
    Field Description
    Name The name of the service contract line.
    Contract The internal unique identification number that is generated when the service contract is created. This number isn’t editable.
    Parent contract line The internal unique identification number of the parent service contract line that is associated with the child service contract line.
    Account The name of the account associated with this service contract.
    Note:
    • A service contract can be associated with either an account or a consumer.
    • An account can be created if no account is found by selecting New on the Accounts form. For more information on the fields in the Account form, see Account form.
    Location The service or installation location.
    Product specification The product specification that is mapped to the sold product.
    Number The internal unique identification number of the service contract line that is generated when it is created. This number isn’t editable.
    Consumer The name of the consumer associated with this contract.
    Note:
    If no consumer record is found, you can create a consumer and add it to the service contract. For more information, see Create a consumer record.
    State The current state of the contract line:
    • Draft
    • Active
    • Expired
    • Canceled
    • Suspended
    Note:
    • The state of the service contract line is inherited from its parent service contract.
    • Suspended state is only applicable when the contract line item is created via the Sales Customer Relationship Management workflow.
    Start date The date of activation of the service contract line.
    End date The date when the service contract line expires.
    Product The product model that is mapped to the product offering for the sold product.
    Product offer The product offering that is mapped to the sold product.
    Sold product The name of the sold product that is added to the contract line.
    Note:
    • When the service contract line item is created via the Sales Customer Relationship Management workflow, this field displays the sold product name from which the contract line is generated.
    • When service contract lines are created via integration, the field becomes invalid.
    Renewal root A service contract line can be renewed multiple times. Renewal root refers the service contract line reference of the first or base service contract line.
    Renewed from A service contract line can be renewed multiple times. Renewed from field refers to the previous service contract line that was renewed.

    You can see the pricing information on a contract line for subscription contracts that helps you in reviewing your contract information.

    Table 2. Subscription & Pricing
    Term (Months) Validity period of having access to the service or product.
    Subscription Start Date Start date of the contract subscription.
    Subscription End Date End date of the contract subscription.
    Price List Price list associated for servicing the product.
    Unit net price The price for each unit within the product offering. The net price of a single unit of the sold product.
    Pricing method The pricing method for the selected sold product. It can be one-time or recurring. One-time pricing charges one fee for the product offering. Recurring pricing lets you set the pricing periodicity.
    Periodicity The frequency of the pricing method. It can be monthly, quarterly, semiannually, or annually.

    This field becomes valid only when the method in the Pricing method field is a recurring payment.
    One Time Price Represents one-time charges to be paid for the product or service.
    Monthly Recurring Price Represents the price that the customer is supposed to pay monthly during usage of the product.
    Annual Recurring Price Represents the price to pay annually during usage of the product.
    Cumulative one-time price Represents one-time charges to be paid for the parent line and all the child line items.
    Cumulative monthly recurring price Represents monthly price for the parent line and all the child line items
    Cumulative annual recurring price Represents annual price for the parent line and all the child line items.
    Cumulative net price Represents the total price of the contract line by calculating the roll-up amount of all root lines.
    Note:
    When a service contract line item is created manually, the Pricing method, Unit net price, and Periodicity fields are invalid. They’re only applicable when the contract line is created by the Sales Customer Relationship Management workflow or by integration. In that case, these fields are auto-populated with the details from the related sold product. The start and end dates of a child service contract line must be in between the start and end date of the associated parent service contract line.