---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change password on Business Portal

# Change password on Business Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change your password directly from the business portal to secure your account.

## Before you begin

Role required: none

## About this task

Users with the required roles can change their passwords from the business portal.

## Procedure

1. Navigate to the business portal.
2. Select your user name in the portal header.
3. Select Profile to display the user profile information.
4. Select Change Password under Security.
5. On the Change Password pop-up, fill in the fields.  
   {#t_ChangePasswordFromUserForm-business-portal__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   |   ||
   | Current Password | The existing password. |
   | New Password | The new password, which must meet the following requirements: * Be a minimum of eight characters long * Include at least one uppercase and one lowercase letter * Include at least one number {#t_ChangePasswordFromUserForm-business-portal__ul_jmf_jzb_dv} |
   | Confirm Password | The new password. |
   [Table 1. Change Password form]

   {#t_ChangePasswordFromUserForm-business-portal__table_czw_ftc_nr}
6. Select Change.