---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Use hierarchical list view for product inventories

# Use hierarchical list view for product inventories {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customer service agents can view product inventories line items as a hierarchical list, which helps to view the parent and child relationship between product inventories.

## Before you begin

Role required: sn_customerservice_agent, svc_location_agent, order_agent

## About this task

The hierarchical list view needs to be manually enabled via the UI builder for customers using the Yokohama, Zurich, and Australia instances. To learn how to enable the hierarchical view, see [Enable custom tabs on CSM workspace record page](https://servicenow-prod.fluidtopics.net/~z_GizwGrNUx8oVvB8FUXw "Enable custom tabs which appear after details tab, on CSM default Record page of CRM Workspace CSM configurable to get access to multiple list and form views for various sold product and product inventory entities.").

## Procedure

1. Navigate to the CRM Workspace and select the List icon .
2. Navigate to CustomerAccounts.
3. Select the account that you're working on to open the list view.
4. Select the Product Inventories tab to view the product inventories as a hierarchical list.  
   Toggle the hierarchy filter on the product inventories list view to see all the product inventories as a flat list, that is in a non-hierarchical structure.
5. Use the controls to manage the product inventories.  
   To learn more about the controls, see [Use hierarchical list view for quote line items](https://www.servicenow.com/docs/access?context=quote-management-view-hierarchical-line-items&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US).

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