---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Search the knowledge base on Business Portal

# Search the knowledge base on Business Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the business portal to search the knowledge base or view a list of popular knowledge base articles.

## Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

## About this task

The business portal includes a link to the knowledge base that you can use to search for information, read and rate articles, and submit feedback. Under this link, the portal displays a list of popular knowledge base articles.
If the information that you need isn't included in this list, you can search the knowledge base for the desired information.

## Procedure

1. Navigate to the business portal.
2. Select ResourcesKnowledge.  
   The knowledge page displays a separate category for each of the products purchased by this customer. It also displays lists of articles by:
   * Featured content
   * Most useful
   * Most viewed
   {#t_SearchTheKnowledgeBase-business-portal__ul_wym_xqt_vr}
3. Do one of the following,

   | Option | Description |
   | Click a product to display more specific information | Displays a list of categories on the left and articles on the right. Select a category to drill down even further. |
   | Click a link from one of the lists | Displays the article. |
   | Type a topic in the Search field and press the Enter key | Displays a list of related articles. Select a link to display the desired article. |
   |-|-|

   {#t_SearchTheKnowledgeBase-business-portal__choicetable_fs5_krt_vr}

*[\>]: and then