---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Customer Service Management

# Components installed with Customer Service Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with the Customer Service Management
application.
* **[Tables installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/_9ylrfSxxZ9Wslb_hJummA)**   
  Tables are added to your instance with the activation of the Customer Service Management (CSM) application.
* **[Properties installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/F823IGUFstHduKay5xyqgw)**   
  Properties are added with the activation of the Customer Service Management application.
* **[Roles installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/AAiISAT2mQ6cTMXVCNpSMA)**   
  The Customer Service Management application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users.
* **[Script includes installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/rSMDGfpkr8pZu6KL1nmBbQ)**   
  Script includes are added with activation of Customer Service Management.
* **[Client scripts installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/PAhsWEy0t9hGEt647ZnXKQ)**   
  Client scripts are added with activation of Customer Service Management.
* **[Business rules installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/obTPEDIP6N5pRWacCxAkBQ)**   
  Business rules are added with activation of Customer Service Management.