---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Display the time to resolve ribbon component

# Display the
time to resolve ribbon component {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the ETTR Experience Card so that you can display the time to resolve ribbon component in
your CSM workspaces.

## Before you begin

Role required: admin

## About this task

The Time to resolve ribbon component is available by default and can be displayed in both CSM Agent Workspace and CSM Configurable Workspace. You must activate the component in CSM Agent Workspace before you activate it in CSM
Configurable Workspace.

## Procedure

1. Navigate to AllWorkspace ExperienceFormsWorkspace Ribbon Settings.
2. Select any record that has the table value Case \[sn_customerservice_case\].
3. Increase or decrease the values in the width column to make the total combined width of all the components to 12 or less.  
   Note:  
   If the total is already exceeding 12, decrease the values for the other components before modifying the value of ETTR Experience Card.
4. Select ETTR Experience Card.
5. Select Active.
6. In the Ribbon Component Attributes form section, modify components such as the Card title and Info message as required.  
   Note:  
   * You can see that the Solution name is pre-filled with the default name.
   * The same procedure applies to activate the ETTR Experience Card in the CSM Configurable Workspace. You must activate the ETTR Experience Card in the CSM Agent Workspace before activating it in the CSM Configurable Workspace. Navigate to User Experience FrameworkRibbon Configuration Settings and activate. The Ribbon Component Attributes section is not available for modifying.
   {#ettr-activate__ul_lpz_sld_lwb}

*[\>]: and then