---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Import consumers with guided setup

# Import consumers with guided setup {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Customer Service Management guided setup to import existing consumers.

## Before you begin

Role required: admin

## About this task

Consumers can have multiple addresses, one of which is the primary address.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup and click Get Started
2. In the Foundation Data category, click Get Started and then click Import Consumers (B2C).
3. Upload data from an external data source into an import set.
4. Create a transform map.
5. Execute the transform map to transfer the data.
6. Verify that the data records are imported into the target table.
{#import-csm-consumers__steps_egt_nbv_flb}

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