Set up a redirection widget

Release version: Yokohama

Updated April 15, 2025

1 minute to read

You can set up a widget to reroute the user to the csm_ticket page once the record state changes from draft to new, indicating that the user has completed the intake process.

Before you begin

Role required: admin

Procedure

Navigate to All > Service Portal > Widgets.
Open the widget CSM Intake Redirect.

Add the following code the in the client controller section.

Note:

As a best practice, clone the CSM Intake Redirect widget to modify and replace it on the csm_intake page, or on your custom page.

spUtil.recordWatch($scope, 'sn_customerservice_case', c.data.filter, function(response) { //replace sn_customerservice_case with your table.

        if (response.data.operation == "update" && response.data.record.state && response.data.record.state.value != "0") { //checking if the state is not draft

            if (($window.location.href).indexOf('?id=csm_ticket&') == -1);
            $window.location = "?id=csm_ticket&table=" + c.data.table + "&sys_id=" + c.data.sys_id;
        }
    });

Select Update.