---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create additional account addresses

# Create additional account addresses {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An account can have multiple addresses, such as a main address as well as shipping
and billing addresses.

## Before you begin

Role required: sn_customerservice_manager or admin

## About this task

The main address for an account is stored in fields on the [Account form](https://servicenow-prod.fluidtopics.net/Yvk49ev~Tiz5AWNxoqHhog "The Customer Service Management application uses the Account form to store customer account information.").
Shipping and billing addresses for an account are created and stored in the
Addresses related list. An account can have multiple
shipping and billing addresses.

## Procedure

1. Navigate to AllCustomer ServiceCustomerAccounts.
2. Click the number of the desired account.
3. In the Addresses related list, click New.
4. Fill in the fields on the Location form.
5. Select an address type, either Billing or Shipping.
6. **Optional:** Enable the Primary field.  
   If you have multiple billing or shipping addresses, use this field to designate one as the primary address.
7. Click Submit.

*[\>]: and then