Configurable Portal widget library

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Configurable Portal widget library

    The Configurable Portal widget library, available in the Yokohama release, offers a collection of prebuilt, reusable widgets designed to help you easily configure and customize your ServiceNow portal homepage. These widgets streamline the presentation of key portal features, navigation, content, and user interaction elements, enhancing the overall user experience.

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    Key Features

    • Portal Polaris Header widget: Displays essential header elements such as logo, search, profile, and menu items. The menu items’ appearance depends on the selected Portal Mega Menu widget.
    • Portal Mega Menu widget: Organizes navigation topics hierarchically in the portal header to facilitate page navigation.
    • Portal Browse Taxonomy widget: Shows taxonomy topics alongside related articles and catalog items, aiding content discovery.
    • Portal Banner and Banner Carousel widgets: Display important announcements, product highlights, or information via single or multiple rotating banners.
    • Quick Links widgets (Portal Quick Links, Knowledge Quick Links, Catalog Quick Links): Provide easy access to knowledge articles, catalog items, custom pages, or external URLs, with customizable layouts and selection criteria.
    • Portal Case Cards and Data List widgets: Present case records and other ServiceNow table records in card or list formats, with configurable filters and display details.
    • Portal FAQ widget: Displays categorized frequently asked questions from selected knowledge bases.
    • Portal Polaris Footer widget: Shows company info, logos, site links, external links, and social media at the bottom of each portal page.
    • Portal Object widget: Highlights key details of selected records from ServiceNow tables and enables related user actions.
    • Portal Taxonomy Topic widget: Displays taxonomy topics as cards, linking users to related articles and catalog items via the Portal Browse Taxonomy widget.

    Key Outcomes

    By leveraging these widgets, ServiceNow customers can rapidly build tailored portal homepages that improve user navigation, content accessibility, and engagement. The modular design supports easy customization and dynamic content display, empowering organizations to present relevant information and services effectively to their users.

    The Configurable Portal widget library is a collection of prebuilt and reusable widgets that enables you to configure the portal homepage.

    Table 1. Configurable Portal widgets
    Widget Description
    Portal Polaris Header widget Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.

    The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected.
    Portal Mega Menu widget The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically.
    Portal Browse Taxonomy widget Display taxonomy topics along with the articles and catalog items related to them.
    Portal Banner widget Banner to display the announcements, new product or feature highlights, and important information on the top of the page.
    Portal Banner Carousel widget Displays multiple banners in a carousel to display information on multiple announcements, features, and products.
    Portal Quick Links widget Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards.
    Portal Knowledge Quick Links widget Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually.
    Portal Catalog Quick Links widget Displays catalog items for important request items based on the criteria.
    Portal Case Cards widget Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format.
    Portal Data List widget Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format.
    Portal FAQ widget Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product.
    Portal Polaris Footer widget Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links.
    Portal Object widget Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record.
    Portal Taxonomy Topic widget Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget.