---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Now Assist conversational experience in self-service portals

# Now Assist conversational experience in self-service portals {#ariaid-title1}

Release version: Yokohama  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about the Now Assist enhanced chat feature in the Self-service portals.

Now Assist enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities.

You can enable enhanced chat experience from the Now Assist in Virtual Agent guided setup. For details, see [Display your chat assistant on a portal, channel, or mobile app](https://www.servicenow.com/docs/access?context=display-assistant-portal-channel&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).

## Enhanced chat experience on self-service portal {#nass-portal__section_cfy_b4d_52c}

Refined portal header
:   Dynamically displays content based on the assigned taxonomy tags.

Effortless navigation
:   Easily navigate to topics and their subcategories in one place, providing a seamless navigation experience.

Multiple chats
:   Engage in multiple chat conversations instead of the existing single active conversations in the Virtual Agent.

Redefined theme
:   The new theme is visually appealing, engaging, and user-friendly, with a focus on enhancing productivity.

## Search experience {#nass-portal__section_kzc_jnd_52c}

When you search for information using the Now Assist enhanced chat on your self-service portals, you receive comprehensive and detailed answers compared to the traditional AI search.

Unlike the traditional AI search page, the Now Assist enhanced chat helps you find the information you need and combines them into a synthesized comprehensive answer. It searches information from KB articles, external content,
Virtual Agent topics, catalog items, and people citations.

The search results include links to the sources of information and related actions. When you select the citation, different information is displayed depending on the type of source.
**Related concepts**   

* [Now Assist in Virtual Agent in Customer and Consumer service portal](https://servicenow-prod.fluidtopics.net/nt9jhwg9ZGjD4aBeO8n0Eg "Integrate the Now Assist in Virtual Agent in Virtual Agent with Customer and Consumer Service Portals to enable generative AI skills in your conversational experiences. It helps create a natural-language conversational experience that can improve the success of your self-service workflows.")
* [Using Virtual Agent in Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/UyQaM8PUdo1Uwr9Pg1fO8g "The ServiceNow Virtual Agent platform offers user assistance through an intelligent messaging interface that helps you to deliver conversational support when integrated into your Customer and Consumer Service Portals.")