---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure an email address for a product

# Configure an email address for a product {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure an email address that creates a case for a specific product.

## Before you begin

Role required: admin

## About this task

Create a configuration that links a product to a specific email address. This configuration is created in the Channel Configuration (sn_customerservice_channel_config) table.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationChannels.
2. Select New.
3. On the Channel Configurations form, fill in the fields.  
   {#t_ConfigureEmailCommunication__table_czw_fean_nr__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email configuration. |
   | Channel Type | Configuration type. Set this field to Email |
   | Product | Product model associated with this email configuration. |
   | Active | Option to activate the email configuration. |
   | Email address | Email address for this configuration. Enter one of the incoming email addresses that the administrator created using the Email Accounts application. |
   [Table 1. Channel Configurations form]

   {#t_ConfigureEmailCommunication__table_czw_fean_nr}
4. Select Submit.
{#t_ConfigureEmailCommunication__steps_jky_vkn_1s}

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