---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View notifications on email response

# View notifications on email response {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View notifications on email responses that are received from the customer in the ongoing email conversation.

## Before you begin

Role required: sn_customerservice_agent, or sn_customerservice_manager

## Procedure

1. Navigate to AllCSM/FSM Configurable Workspace.
2. Select the ongoing tab icon (![Ongoing tab icon]()).  
   A list of ongoing email interactions is displayed.
3. Select the relevant email interaction.

## Result

The interaction record displays the latest email responses.

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