---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a relationship between two consumers

# Create a relationship between two consumers {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a relationship between two consumers, regardless of household.

## Before you begin

Role required: sn_customerservice.svc_location_manager, sn_customerservice_manager,
admin

## About this task

Relationships are based on responsibilities. A responsibility definition describes a
role or a function that supports a customer or consumer. To create a relationship
between two consumers, use the Authorized Representative responsibility.

## Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Select a consumer.
3. In the Consumer Relationships related list, select New.  
   This related list shows the current relationships that exist for the selected consumer. When you select New, a new Consumer to Consumer Relationship form is displayed with the Consumer is field filled in.
4. In the Responsibility field, select the Authorized Representative responsibility.
5. In the of Consumer field, select the consumer who is being represented by the consumer in the Consumer is field.
6. In the Type field, select the type from the list of related party configurations and the Order field specifies the sequence in which records are displayed, organized according to business preferences.  
   Note:  
   Starting with the Yokohama release, the Type field is added to the Consumer Relationships form. For more information on how to populate the Type field for existing data, see [Populate the Type field in relationship tables using the fix script](https://servicenow-prod.fluidtopics.net/bMK2Uy5dXGdaIN59yuKC4Q "Leverage the fix script to add and manage the Type field in relationship tables. This script simplifies data mapping and enhances record consistency across the base system.").
7. Select Submit.  
   The relationship is added to the Consumer Relationships related list.

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