---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a community

# Configure a community {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure various aspects of Communities based on the specific
requirements of your organization.

## Before you begin

Role required: sn_communities.admin or sn_communities.forum_admin

## About this task

Access the Community menus and use the modules to configure your community.

## Procedure

1. Navigate to Community and choose the menu and module you require.
2. Configure one or more of the following aspects for your community.
{#configure-communities__steps_jvc_wdn_vz}
* **[Community content types](https://servicenow-prod.fluidtopics.net/qzno9B3Ao82emx2Z77oybw)**   
  There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.
* **[Community feedback types](https://servicenow-prod.fluidtopics.net/xWVtiRD_9F_MZ7Gtcgcx_w)**   
  There are two supported feedback types: Upvote and Helpful.
* **[Community access types](https://servicenow-prod.fluidtopics.net/mN8ZdL17xcJb_8zs9vgqvA)**   
  Access types are used to control access to a forum or a content type.
* **[Configure video sources for a community](https://servicenow-prod.fluidtopics.net/0c6lh~7AXvQcphj~S3oLtQ)**   
  Configure additional sources that can be used for uploading a video to the community.
* **[Configure community forums](https://servicenow-prod.fluidtopics.net/wndmc4RsvmcwrXsAojumaQ)**   
  A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.
* **[Forum and user permissions management](https://servicenow-prod.fluidtopics.net/uxRMZ1Ol3At9Pz9YXFDQxg)**   
  Community and forum administrators can give users and groups of users different levels of access to forums and forum content.
* **[Configure the community profile](https://servicenow-prod.fluidtopics.net/xzFJeghCzK8fgIQuiQCZvA)**   
  Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.
* **[Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/7bhq8p5XCU_sn0Nlqv9yMA)**   
  Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.
* **[Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/osZah0HJyxEvnDx1fu7FQQ)**   
  Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.
* **[Community Service Portal](https://servicenow-prod.fluidtopics.net/wqzvOcvR6ZUwLyEgvYsIkg)**   
  The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.
* **[Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/RYhbzGlAOkQtPmmvh_9ufQ)**   
  This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
* **[Migrate Social Q\&A data to Communities](https://servicenow-prod.fluidtopics.net/ddnhbSP9S2WDA6Iega9p0w)**   
  If you want to migrate existing Social Q\&A content to Communities, you can use a script to migrate the data.
* **[View community logs](https://servicenow-prod.fluidtopics.net/nDPYk29QcvV_PsdnNX~11Q)**   
  Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.
* **[View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/C79W1kUbcaZjgVqeZYVFMA)**   
  View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.
* **[Create a case from a discussion](https://servicenow-prod.fluidtopics.net/t1MMQ7tPzdH9ePCcJeI0Jg)**   
  In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.
* **[Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/AJSVzgIrRLQHQTGAcgbQNg)**   
  Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.