--- sourceDocument: Yokohama Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # View Product Inventory information on Business Portal # View Product Inventory information on Business Portal {#ariaid-title1} Release version: Yokohama Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Enable customers to view and track the list of product inventories associated to their account. ## Before you begin Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.partner_admin ## About this task Install the Customer Life Cycle Self Service plugin (com.snc.customer_lifecycle_mgmt_self_service) to perform the Modify, Suspend, Resume, and Disconnect actions on product inventories. To learn how to install the Customer Life Cycle Self Service plugin (com.snc.customer_lifecycle_mgmt_self_service), see [Activate Customer Life Cycle Management Self-Service](https://servicenow-prod.fluidtopics.net/M2mTTSOydBmN5A4kypgufw "If you have the admin role, you can install the Customer Life Cycle Management Self Service plugin."). ## Procedure 1. Navigate to the business portal. 2. Select My Hub and then Manage product inventories from the header menu. The system displays a list of product inventories associated to your account. 3. On the product inventories form, fill in the fields. {#view-product-inventory-information-on-business-portal__table_hv4_1jy_1fc__entry__2} | Field | Descriptions | |-|-| | Name | Unique name of the product inventory. | | Number | Number of the product inventory. | | Parent product | Parent of the product inventory, if applicable. | | State | State of the product inventory, whether active or inactive. | | Location | Location associated to the product inventory. | | Unit net price | Net price of a single unit of product inventory. | | Product offering | Product offering associated to the product inventory. | | Product specification | The product specification associated with a product inventory. Note: The Product specification field is available only if you have the Product Catalog Management Core (com.sn_prd_pm) plugin and is not available on the form by default. | | Monthly recurring price | Price to be paid on a monthly basis for the usage of a product or service. | | One-time price | One-time price to be paid for the usage of a product or service. | | Quantity | Quantity of a product that is sold to a customer. | [Table 1. Product inventories formList of product inventory fields and their descriptions.] {#view-product-inventory-information-on-business-portal__table_hv4_1jy_1fc} 4. Select a product inventory to view the record details. {#view-product-inventory-information-on-business-portal__table_hmy_qjy_1fc__entry__2} | Field | Descriptions | |-|-| | Number | Unique number of the product inventory. | | Product | Reference to the product model from the CMDB table. | | Name | Name of the product inventory. | | Account | Account associated to the product inventory. | | Contact | Contact associated to the product inventory. | | Product offering | Product offering associated to a product inventory. | | Product specification | Product specification associated with a product inventory. | | Location | Location of the product inventory. | | State | State of the product inventory. Note: If the state is Active, you can't perform the Resume action on the product inventory. | | Unit net price | Net price of a single unit of a product inventory. | [Table 2. Record view of product inventoriesList of product inventories on the record view and their descriptions.] {#view-product-inventory-information-on-business-portal__table_hmy_qjy_1fc} 5. View the cases and characteristics associated to the product inventory in the related list. {#view-product-inventory-information-on-business-portal__table_vks_fgy_1fc__entry__2} | Related list | Description | |-|-| | Cases | View all cases associated to the product inventory. | | Characteristics | View the characteristics associated to a particular sold product like the characteristic value and the option. | | Child sold products | View the child sold products associated to the sold product. | | Product information | View the pricing related information of the sold product. | [Table 3. Related list descriptionsRelated lists for product inventories and their descriptions.] {#view-product-inventory-information-on-business-portal__table_vks_fgy_1fc} 6. Perform one of the desired actions on the product inventory. Install the Customer Life Cycle Management Self service plugin (sn_clm_selfservice) to perform the Modify, Suspend, Resume, and Disconnect actions. The flows can be performed only by the customer personas and only on the sold products where the Contact field is the same as the logged in user. * Modify a product inventory. To learn how to modify a product inventory, see [Modify product inventory records](https://servicenow-prod.fluidtopics.net/suMX2G2XcNikkP9qRTpNzg "Perform the Modify operation on a single product inventory record that results in the creation of an order on the CRM Workspace to update its existing configurations. For example, you may want to add or delete an optional product inventory or update its configurations.") * Suspend a product inventory. To learn how to suspend a product inventory, see [Suspend product inventory records](https://servicenow-prod.fluidtopics.net/hiLpINKhB34NOpSwTcPo~g "Perform the Suspend operation on single or multiple product inventory records that result in the creation of orders or quotes on the CRM Workspace. By suspending a product inventory, you can pause your services for a period of time."). * Resume a product inventory. To learn how to resume a sold product, see [Resume product inventory records](https://servicenow-prod.fluidtopics.net/MFs3OqbYYkFZXXhlh0ihpw "Perform the Resume operation on single or multiple product inventory records that result in the creation of orders or quotes on the CRM Workspace. By resuming a product inventory, you can restart a product or service."). * Disconnect a product inventory. To learn how to disconnect a sold product, see [Disconnect product inventory records](https://servicenow-prod.fluidtopics.net/67_Y1dR1sqsZfPgKo9eZZg "Perform the Disconnect operation on single or multiple product inventory records that result in the creation of orders or quotes on the CRM Workspace so that you can permanently disconnect a product and its services.") {#view-product-inventory-information-on-business-portal__choices_ytr_zgy_1fc} **Related tasks** * [Activate Customer Life Cycle Management Self-Service](https://servicenow-prod.fluidtopics.net/M2mTTSOydBmN5A4kypgufw "If you have the admin role, you can install the Customer Life Cycle Management Self Service plugin.") * [View product information from Business Portal](https://servicenow-prod.fluidtopics.net/00HX9g0SsDtAYTDFqo1c3w "View a list of products to track the products or services sold to your account and manage your services using service catalogs.")