---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View trending case topics

# View trending case topics {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Analyze the backlog of cases and identify clusters of cases that point to similar
underlying issues.​

## Before you begin

Role required: sn_majorissue_mgt.major_issue_manager

## About this task

View a list of clusters and cluster concepts.

* Cluster concepts list the top ten most recurring words that appeared in the short description of the cases.
* Cluster size indicates the number of cases in the cluster.
* Cluster quality gives a percentage value of how similar the cases are.
{#view-trending-case-topics__ul_c3g_mhr_ylb}

## Procedure

1. Open CRM Workspace.
2. Navigate to ListsTrending Case TopicsLast 1 week.

## What to do next

Click a Cluster Id to view the Cluster Summary form details, Related Cases and Related Major Cases.

You can also
create a major case for trending case topics.

*[\>]: and then