---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure consumers

# Configure consumers {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A consumer is a customer in the business-to-consumer (B2C) business
model.

## Before you begin

Role required: admin

## About this task

Consumers can have multiple addresses, one of which is the primary address.

## Procedure

* You can import existing consumers using a guided setup.
* You can create consumers using the Customer Service Management application.
{#configure-csm-consumers__steps-unordered_ukg_jyh_rlb}