---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Using customer access management

# Using customer access management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how customers, contributor users, and customer service agents use customer access
management.

## Overview of customer access management {#using-cam__section_vc3_nsg_ndc}

Customer access management enables you to support multiple contacts and consumers on cases and sold products, providing them with varying levels of access to the case. You can also add additional internal users to a case.
**Related concepts**   

* [Adding related parties to a sold product](https://servicenow-prod.fluidtopics.net/VuZq5hXiq0aMFCiDo_iP8g "Add related parties to a sold product to help provide the access level to the related parties, such as contacts, consumers, or accounts.")  
**Related tasks**   

* [Restrict contact access](https://servicenow-prod.fluidtopics.net/ejuyzZ1Y6R2~k4KW4PFTNw "Restrict contact access to sold products and install bases by limiting the access for associated contacts and their access levels for customer access management.")
* [Add related parties to a case](https://servicenow-prod.fluidtopics.net/BpaAWE9ZZ69Pm3sQBhP1jg "Add related parties to a case to help provide the access level to the related parties, such as contacts or consumers on a case.")