---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Customer Service CTI Demo Data

# Components installed with Customer Service CTI Demo Data {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with Customer Service CTI Demo
Data.
Note:  
Starting with the Yokohama release, Customer Service CTI Demo Data is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. ServiceNow Voice with Amazon Connect provides the latest experience for this functionality.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.

## Business rules installed with Customer Service CTI Demo Data {#ariaid-title2}

Business rules are added with activation of Customer Service CTI Demo Data.
{#r_BRIWCustServCTIDemoData__table_jhr_czw_kt__entry__3}

| Business rule | Table | Description |
|-|-|-|
| Route available user for Case Task | User CTI Status \[user_cti_status\] | Used to dequeue a call whenever an agent becomes available. |
[ ]

{#r_BRIWCustServCTIDemoData__table_jhr_czw_kt}