---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Customer Service Management with Request Management

# Activate Customer Service Management with Request Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the CSM with Request Management
plugin to use the integration with Request Management.

## Before you begin

Instead of doing the configuration through this procedure, consider using guided setup. For more information, see [Integrate with IT Service Management using Guided Setup](https://servicenow-prod.fluidtopics.net/AQqVzydWjNbQn9R7VhFT8g "Use the Guided Setup to integrate Customer Service Management with the Request, Incident, Problem, and Change Management applications.").

Role required: admin

## Procedure

1. Navigate to System DefinitionPlugins.
2. Search for the Customer Service with Request Management plugin (com.sn_cs_sm_request).
3. Click Activate.
{#activate-csm-rm-integration__steps_vb4_sfz_pgb}

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