---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Setting up assignment groups

# Setting up assignment groups {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate your assignment groups with an internal or an external business location. This association forms a one-to-many (1:M) relationship, which means, one or more groups can be associated with a service organization. This
process makes it easier to route cases to the appropriate team member using the inter-organization support capability.

Lets look at the following example to understand the one-to-many relationship.

When you're assigned to a group within your organization, you get access to specific roles and features associated with that group. The Admin sets up these groups and assigns roles via Access Control Lists (ACLs) that control
what you can do. You can belong to multiple groups based on your function, and each group can have subgroups with additional roles. For example, if you join Group A, which has subgroups A-1 and A-2, you get the roles from Group
A and its subgroups. If you join the Service Desk group as well, you get additional permissions from that group.

For details on creating groups, see [Creating groups](https://www.servicenow.com/docs/access?context=ua-creating-groups&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

The following table outlines some typical configuration tasks required for setting up assignment groups at your business organization.
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| Task | Description |
|-|-|
| [Create a group](https://servicenow-prod.fluidtopics.net/9OFKBipa7As9FaunbiriWQ "Create groups to assign work to team members based on specific requirements such as skills, location, and product models. This approach enables you to route cases to the appropriate team members.") | Create a group to associate it with a service organization. |
| [Configuring a group](https://servicenow-prod.fluidtopics.net/lJ4HGHNY7VbdRfQLdJvHRQ#configuring-a-group "Set up the group by adding members and assigning them the necessary roles. The group members inherit the roles of the group, so you don’t have to assign roles to each member separately. This setup enables members within a group to perform specific field service tasks, filtered by location, skills, product models, and so on.") | Configure a group that includes adding group members and assigning them required roles. |
| [Associate a group to a business location](https://servicenow-prod.fluidtopics.net/Ccq_3vJaJcxOs4dvvb~8wA "Associate a group with the desired business location by establishing a one-to-many (1:M) relationship. This association helps you assign cases directly to the appropriate assignment groups.") | Establish a one-to-many (1:M) relationship between a group and a business location. |
| [Add group members to a business location](https://servicenow-prod.fluidtopics.net/Vi9jkM9daH_uOoGH29_gnw "Enroll or add group members to a business location to create a dedicated group or team focused on specific cases.") | Enroll group members to a business location and have a dedicated group working on cases. |
[Table 1. Configuration tasks for setting up assignment groups at a business location]

{#setting-up-assignment-groups__table_tfq_2bz_zbc}