---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manager Workspace properties

# Manager Workspace properties {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Modify the Manager Workspace configuration by customizing the system properties to set the Alerts card limit and the widget refresh interval.
Navigate to All\>System Properties\>All Properties.

Alternatively, in your instance, enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator and view the system properties.
{#manager-workspace-properties__table_qbv_3d4_pwb__entry__2}

| Property | Description |
|-|-|
| sn_csm_wfo_workspa.alerts_cards_limit | Enable or disable interaction creation for a non-matched user. * Type: Integer * Value: 15 * Location: All\> System Properties\> All Properties. {#manager-workspace-properties__ul_thy_m44_pwb} |
| sn_csm_wfo_workspa.widget_refresh_interval_long | Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer. * Type: Integer * Value: 120 * Location: All\> System Properties\> All Properties. {#manager-workspace-properties__ul_m2d_2ln_vdc} |
| sn_csm_wfo_workspa.widget_refresh_interval_short | Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer. * Type: Integer * Value: 30 * Location: All\> System Properties\> All Properties. {#manager-workspace-properties__ul_ctg_fln_vdc} |
[Table 1. Workspace system properties]

{#manager-workspace-properties__table_qbv_3d4_pwb}