---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the standard ticket page for cases

# Configure the standard ticket page for cases {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the standard ticket page for cases from where users can view the details of a case in the Business portal.

## Before you begin

Role required: admin or sp_admin

## Procedure

1. Navigate to AllStandard TicketStandard Ticket Configuration.
2. Select sn_customerservice_case, or sn_customerservice_task which is available by default.  
   Note:  
   You can add your own case types and add new configurations for the required tables. For more information, see [Configure the standard ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).
3. Select here to edit the record.
4. Edit the fields on the Ticket Configuration form as required.  
   For example, you can add tabs to the existing Activity and Attachments tabs in the Info fields field under the Info Region tab.
5. Select Update.
**Related topics**   

* [Configure the standard ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US)

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