---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change insight field

# Change an insight to use a different field for trending topics {#ariaid-title1}

Release version: Yokohama  
Updated December 1, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change the field used in a trending topics insight to display data from a different field, such as changing from Assignment Group to Consumer or Product.

## Before you begin

Role required: admin or maint

## About this task

For trending topics insights, it is simple to change the field being analyzed. This procedure allows you to duplicate an existing insight and modify it to use a different field while preserving optimization and
formatting.

The different UI Builder Component names for Trending topics dashboard are OOB Trending Topics Dashboard, Top Trends, Trending topics by Field Insight (accounts, products, assignment group, channels), OOB Topic
Details Dashboard, Topic Over Time Visualization, Topic Breakdown Visualization, Topic Affected Regions Visualization.

## Procedure

1. Navigate to AllUI Builder.
2. Under Components tab search for the corresponding component.  
   For example, open OOB Trending Topics Dashboard. Make a clone if needed.
3. Select Insight Carousel Item 1 and [duplicate](https://www.servicenow.com/docs/access?context=duplicate-components&version=yokohama&pubname=yokohama-application-development&ft:locale=en-US) it.  
   Drag the newly duplicated component to reorder as needed.
4. Select the component within the carousel item and on the right-hand panel, change the field to your desired field ID.
5. Select Save.  
   The insight now displays trending topics data based on the newly specified field.
**Related tasks**   

* [Configure trending topics dashboard](https://servicenow-prod.fluidtopics.net/h9zfau3LGlQq2_m34lD_lg "Configure the trending topic dashboard to identify clusters of related records, visualize their volume and sentiment over time, and leverage AI-generated insights to proactively resolve issues and improve operational efficiency.")
* [Change graph visualization](https://servicenow-prod.fluidtopics.net/4ZXV2_vXIzp6kLCar4WMFQ "Change a graph visualization to a different type within the same graph group, such as converting a horizontal bar chart to a vertical bar chart or an area chart to a line chart.")
* [Add a new filter](https://servicenow-prod.fluidtopics.net/in0fNl3YKDfW_XgVtCX0WA "Add a new filter to a UI Builder dashboard to enable users to refine data views based on additional fields such as consumer, product, or other custom fields.")

*[\>]: and then