---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure an ongoing notification for email interactions

# Configure an ongoing notification for email interactions {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure an ongoing notification for email interactions. Configure the ongoing menu item on the toolbar in the CSM Configurable workspace for agents.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAdvanced Work AssignmentSettingsPresence States.
2. From the Service channels section, from the Available list, select Email (or a custom email channel) and Chat -- Asynchronous.
3. Add the selected items to the Selected list.
4. Select Update.

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