---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Import queues

# Import queues {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Import queues from your contact center provider to ensure that customer interactions are routed to the appropriate agents based on their skills and availability.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllContact Center Integration CenterCCaaS Admin Console  
   Figure 1. Admin console queues import
2. Select a contact center provider to import queues from.
3. Search for specific queues from the contact center provider.
4. For each queue, select the service channels you'd like to assign to the queue.
5. Tap the Import button.
6. Review list of queues to confirm successful import.
{#import-queues__steps_vyk_jfz_4dc}

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