Import queues

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Import queues from your contact center provider to ensure that customer interactions are routed to the appropriate agents based on their skills and availability.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Contact Center Integration Center > CCaaS Admin Console
      Figure 1. Admin console queues import
      admin console queues screen showing beginning state
    2. Select a contact center provider to import queues from.
    3. Search for specific queues from the contact center provider.
    4. For each queue, select the service channels you’d like to assign to the queue.
    5. Tap the Import button.
    6. Review list of queues to confirm successful import.