---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a taxonomy on Business Portal to define topics relevant to your users

# Configure a taxonomy on Business Portal to define topics relevant to your users {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure and manage the taxonomy on the Business portal to meet your needs.

## Before you begin

Role required: admin or sp_admin

## About this task

Add or edit taxonomy and child topics to the business portal. Taxonomy enables you to define topics which are relevant to your users.

For example, topics relevant to an e-commerce site can be orders, returns, payments, and others. Your users can find the relevant topic and then use available articles and catalog items of that topic.

## Procedure

1. Navigate to AllService PortalPortals.
2. Search and select <kbd class="ph userinput">*business portal </kbd>in the Title column on the Service Portals page.
3. Select Business Portal.  
   If a message appears about the application scope, select here to be able to edit the record.
4. In Related Lists, select Taxonomy.
5. Select Edit.
6. On the Edit Members page, move the required taxonomy from Collection to the Taxonomy List.  
   You can also create a taxonomy. For more information, see [Create taxonomy](https://www.servicenow.com/docs/access?context=create-taxonomy-content&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).  
   Note:  
   Only one taxonomy can be associated with a portal.
7. Select Save.

## What to do next

Create and associate topics to the new taxonomy and associate catalog items and knowledge articles to the topics created. For details, see [Associate connected content to a topic](https://www.servicenow.com/docs/access?context=associate-content-to-topics&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).
**Related topics**   

* [Create and associate topics](https://www.servicenow.com/docs/access?context=create-topics-for-taxonomy&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US)

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