---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# AI Search Assist for authenticated external users

# AI Search Assist for authenticated external users {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable AI Search Assist in the business portal for authenticated external users with the snc_external role.
* **[Configure AI Search Assist Actions for authenticated external users in Business Portal](https://servicenow-prod.fluidtopics.net/iNSlo2_4_1jrBChDrlst~g)**   
  Enable the AI Search Assist Actions to search knowledge articles in the business portal. It applies for authenticated external users with the snc_external role.
* **[Configure AI Search Assist for authenticated external users in the Business Portal](https://servicenow-prod.fluidtopics.net/L1uBKAFdqF9vUA6UpcYMPQ)**   
  Enable the AI Search Assist to search knowledge articles in the Business Portal.