---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable AI search for unauthenticated users in Business Portal

# Enable AI search in the Business Portals for unauthenticated users {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the AI search widgets to allow guest users logging in to the Business portal to use the AI search feature.

## Before you begin

Role required: admin

You must configure AI Search for the business portal. For more information, see [Enable and configure AI Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

## Procedure

1. Navigate to AllService PortalWidgets.
2. Search for Typeahead Search.
3. Select Typeahead Search.
4. Select the Public check box.
5. Select Update.
6. Repeat the steps for the AI Search Assist widget.
{#configure_search_businessportal_guestuser__steps_m5n_hbl_t4b}

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