---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add a related product to a knowledge base or knowledge article

# Add a related product to a knowledge base or knowledge article {#ariaid-title1}

Release version: Yokohama  
Updated August 13, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a product to a knowledge base or knowledge article using the Related Products field on the corresponding form.

## Before you begin

Role required: admin

## About this task

Note:  
To access knowledge bases and articles associated with a product, a user must have read or contribute access and have the product included in the user's account as an asset. For more information about assets, see [Configure assets](https://servicenow-prod.fluidtopics.net/LNeTsPV4RYq_HA~tJIxuwQ "An asset is a specific product or instance that is supported for a customer.").

## Procedure

1. To add a related product to a knowledge base:
   1. Navigate to KnowledgeAdministrationKnowledge Bases.
   2. Select the desired knowledge base.
   3. Add one or more products in the Related Products field.
   4. Select Update.
   {#t_AddRelatedProdToKBOrArticle__substeps_tw4_tbl_1gc}
2. To add a related product to a knowledge article:
   1. Navigate to KnowledgeArticlesAll.
   2. Select the desired knowledge article.
   3. Add one or more products in the Affected Products related list.
   4. Select Update.
   {#t_AddRelatedProdToKBOrArticle__substeps_pcn_1cl_1gc}

*[\>]: and then