Configure queues for recommendation process

  • Release version: Yokohama
  • Updated April 23, 2025
  • 1 minute to read

    • Enable administrators to configure custom queues to handle Recommended Actions asynchronously.

    Before you begin

    Role required: admin or sn_nb_action.next_best_action_admin

    Procedure

    1. Navigate All > > System Policy > Queue Registry.
    2. Select an existing queue from the queue registry list.
    3. On the queue registration form, fill in the fields.
      For a description of the field values, see:Queue registration form for recommendation process.
    4. Select Submit.
    5. Select the recently added queue.
      Note:
      When the new queue is submitted, the status entry is Active.
    6. Optional: Update the number of jobs for this queue according to your requirement.
    7. If you want to roll back a queue to its previous configurations without automated job scheduling, select the rollback related link on the queue registration form.
      The rollback related link shows up only if you are in an automated jobs scheduling configuration.
    8. After the last queue registration is complete, ensure that the RA Admin [sn_nb_action.next_best_action_admin] must update the number of queues available in the value field of the sn_nb_action.ra_processor_number_of_queues system property.
      For example, if the number of queue is increased from 2 to 3, then the value must be updated to 3 (ra_processor_queue_3). The minimum and maximum values are 1 and 8 respectively. If the given value isn’t withing this range, then 1 is considered as the default value.