---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add trending case topics to existing major cases

# Add trending case topics to existing major cases {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Work through cases more efficiently and resolve similar cases at once by identifying
any existing major cases that the backlog of cases can be linked to.

## Before you begin

Role required: sn_majorissue_mgt.major_issue_manager

## Procedure

1. Open CRM Workspace.
2. Navigate to ListsTrending Case TopicsLast 1 week.
3. Click a Cluster Id.
4. On the Related Major Cases related list, check if there are any existing related major cases.
5. On the Related Cases related list, select the cases you want to add as child cases in the existing major case.
6. Click Edit.
7. In the Parent field, copy the number of the major case to add the child cases to.
8. ClickUpdate.

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