---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customize content in the left side panel for a playbook page

# Customize content in the left side panel for a playbook page {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Components that can be added to the left side panel include Customer360, Timeline, Active SLA, or a custom ribbon component. You can update the ribbon component attributes based on the fields you want to display in the left
side panel on the playbook page.

## Before you begin

Role required: workspace_admin, ui_builder_admin, admin  
Note:  
Any changes made to the configuration will affect other record pages and page variants where this ribbon setting is used.

## Procedure

1. Navigate to AllNow Experience Framework Configuration SettingsUX Ribbon Setting.
2. Select a ribbon setting for your table.  
   If a ribbon setting doesn't exist for your table, you can create one. For more information, see [Set up a ribbon configuration in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/dvDE3Sstkpsne3ojTXAk7A "Create a ribbon setting and add that setting to a ribbon configuration for CRM Workspace.").
3. Select values for the Ribbon component and the Ribbon Component Attributes.
4. Select Update.
**Related tasks**   

* [Set up a ribbon configuration in CRM Workspace](https://servicenow-prod.fluidtopics.net/dvDE3Sstkpsne3ojTXAk7A "Create a ribbon setting and add that setting to a ribbon configuration for CRM Workspace.")  
**Related topics**   

* 

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