---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set email notification preferences

# Set email notification preferences {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize email notifications to stay informed about specific actions taken by customer service agents on cases, based on your preferences.

## Before you begin

Make sure that you have received an email for the case to set the email notification preferences.
Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

## Procedure

1. Navigate to the business portal.
2. Select your user name or photo in the portal header and select Profile to display your user profile information.
3. Select the Notification Preferences link under Actions to display the Notification Preferences pop up.  
   Note:  
   The Notification Preferences link is available only after receiving the first email for the case.
4. Enable or disable the following email notifications for your primary email address.  
   The notifications are available based on the actions performed by customer service agents on the case.
   * Case closed for customer
   * Case commented for customer
   * Case escalated for customer
   * Case assigned to a new group
   * Case opened for customer
   * Case resolved for customer
   {#t_SetEmailNotificationPref-business-portal__choices_l5g_gnd_p5}