---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Customer History view

# Configure the Customer History view {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the display of the Customer History view.

## Before you begin

Role required: admin  
Note:  
Customer Activity has been renamed to Customer History, with no changes to its functionality. References to the previous name will be updated in a future release.

## About this task

The Customer History view provides customer service agents an overview of all interaction that a customer has had with a contact center in the form of an activity feed.

There are two panels on the Customer History view. On the left, the facets categorize the customer touch points and a customer service agent can filter to display the data they want. On the right, the activity feed displays more
detailed information on each of the facets in reverse chronological order.

## Procedure

1. Navigate to AllCustomer CentralCustomer ActivityGuided Setup.
2. On the Customer History Configuration page of the guided setup, view the list of tasks listed in the following order.  
   Select Get Started beside each block to configure the features.
   1. Customer History Properties
   2. Activity Feed
   3. Activity Contexts

   {#configure-customer-activity__substeps_sq1_rkx_v2c}  
   {#configure-customer-activity__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | [Configure Customer Central properties](https://servicenow-prod.fluidtopics.net/lIYrhka15i80cmR2nv~tkQ "Set how many days you want to display data from in Customer Central.") | Set the Customer History view system properties as required. |
   | [Configure activity types](https://servicenow-prod.fluidtopics.net/m3kXtWYft9PK0x6ZMHOusA "Create an activity type to display in the activity feed on the Customer History view.") | Create an activity type to display in the activity feed on the Customer Activity view. |
   | [Configure activity groups](https://servicenow-prod.fluidtopics.net/E7ej_7zAYkr~DYoQbbVQMg "Create an activity group and then add activity types to the activity group.") | Create an activity group and then add activity types to the activity group. |
   | [Configure activity type templates](https://servicenow-prod.fluidtopics.net/BucMTWxpffKTzhpzsHK~rQ "Create an activity type template to define how to display the activity type data on each of the activity tiles in the activity feed.") | Create an activity type template to define how to display the activity type data on each of the activity tiles in the activity feed. |
   | [Configure activity contexts](https://servicenow-prod.fluidtopics.net/NyGifhTWEmgGpg6pNOJ6Qw "Add the activity groups and activity types that you created to an activity context, depending on who you want to display the information for.") | Add the activity groups and activity types you created to an activity context, depending on who you want to display the information for and create facets to group the data. |
   | [Create facets for activity contexts](https://servicenow-prod.fluidtopics.net/yQvYRYttJSMtfCBNYA8Bzw "Create facets to group the data and enable customer service agents to filter and display the data they want to see in the activity feed.") | Create facets to group the data and enable customer service agents to filter and display the data they want to see in the activity feed. |
   [Table 1. Customer History configuration tasks]

   {#configure-customer-activity__table_pz1_qqv_llb}
3. To perform a task, select Configure.
{#configure-customer-activity__steps_oz1_qqv_llb}

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