---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Close a case

# Close a case {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with an OSP (Outsourced Service Provider) agent role can propose a solution to a case and close the assigned cases.

## Before you begin

Role required: sn_csm_ocs.ext_agent

## Procedure

1. Navigate to AllOutsourced Customer ServiceCasesMy Cases.
2. Open a case.
3. Select the Closure information tab on the case form.
4. Select the Resolution code from the drop-down list.
5. Enter the cause for resolution and notes if any in the Cause and Resolution notes fields.
6. Select the Add resolution notes to comments check box, if desired.
7. Select Close Case.  
   The case state changes to Closed state.

*[\>]: and then