---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Customer Central

# Configure Customer Central {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Provide customer service agents with all the information about a customer in one
central place by configuring the Customer Information and Customer Activity views for
Customer Central.

## Before you begin

Role required: admin

## About this task

Customer Central provides customer service agents with all the information about the
customer in one central place. It enables them to quickly zoom in on the customer
issue and provide efficient and empathetic service to their customers.  
Customer Central consists of two views, Customer Information and Customer Activity.  
Note:  
If you are using CSM Agent Workspace, Customer Central is displayed on the Interaction record. If you are using CRM Workspace, Customer Central is displayed on the interaction, account, contact, or consumer records. Both views are highly configurable and can be adapted to suit the needs of your business.

For more details, see [Customer Central](https://servicenow-prod.fluidtopics.net/FN5TE0xNT7kRyWMfrDzMAQ "Customer Central provides customer service agents with all the information about the customer in one central place. It enables them to quickly zoom in on the customer issues and provide efficient and supportive service to their customers.").

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, select Get Started.
3. In the Customer Central - Customer Information or Customer Central - Customer Activity category, view the list of tasks to configure the feature.  
   {#configure-customer-central__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Activate Customer Central | The Customer Central application (com.sn_csm_customer_central) is activated with the CRM Workspace application (com.snc.uib.csm_agent_workspace). The CRM Workspace application is activated with the Customer Service plugin (com.sn_customerservice). Note: Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) has moved to the ServiceNow Store. |
   | [Configure the Customer Information view using the CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/SsKFQd7MQUIvcja0tWrO4w "Configure the display of the Customer Information view using the CRM Workspace.") | Configure the display of the Customer Information view using CRM Workspace. |
   | [Configure the Customer History view](https://servicenow-prod.fluidtopics.net/ES5Uq2aJOwXaYm8lHe02_A "Configure the display of the Customer History view.") | Configure the display of the customer activity view. |
   | Configure the Customer History component | Starting with the Yokohama release, the Customer History component displays customer activity information on some record pages in CSM Configurable Workspace. |
   [Table 1. Customer central configuration tasks]

   {#configure-customer-central__table_pz1_qqv_llb}
4. To perform a task, select Configure.  
   This button opens the page in your instance where the configuration is completed.
{#configure-customer-central__steps_oz1_qqv_llb}

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