Community homepage features for logged in users

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Community homepage features for logged in users

    The community homepage serves as the starting point for logged in users to engage with the ServiceNow Community. It provides personalized and interactive features that differ from what non-logged in users see. Your organization can customize this homepage to suit specific needs. Note that the Community Service Portal header menu is not enabled by default and requires configuration.

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    Key Features

    • Announcements: View community-wide announcements targeted to all members.
    • Community menu: Navigate quickly to all forums, topics, and other important links within the community.
    • Tours: Access guided tours created by your administrator to help understand how to use the Communities application effectively.
    • Profile photo: Click to view your community profile or to log out.
    • Search: Use type-ahead search or full search by entering keywords to find relevant community content.
    • Browse Forums: Expand the + icon to see up to eight forums or click to view all forums. Sub-forums are displayed with counts and links to navigate deeper.
    • Have a question? Post Content: Contribute by posting questions, blogs, videos, documents, or events, and assign them to the appropriate forum.
    • Featured Content: Access highlighted content curated for the community.
    • Question filters: Filter questions by status such as solved, unsolved, and unreplied, based on your forum permissions.
    • Content List and Activity Feed: Toggle views to see either a list of all content with update details or an activity feed showing interactions on your posts and subscriptions. The activity feed groups related activities and shows the most recent action per content item.

    Practical Benefits

    These features enable you as a ServiceNow customer to efficiently find relevant discussions, contribute knowledge, stay updated with community activities, and navigate forums easily. The ability to filter questions and view activities ensures you can focus on content most relevant to your needs and track interactions on your contributions effectively.

    Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.

    Note:
    The Community Service Portal header menu is not enabled by default. For more information, see Configure Community Service Portal header menus.
    From the community homepage, you can access and use the following features:
    Table 1. Community homepage for logged in users
    UI component Description
    Announcements View announcements targeted to the entire community.
    Community menu Navigate to all forums and all topics and other quick links.
    Tours View a tour for additional guidance on how the Communities application works. Tours appear when your administrator creates them on certain pages.
    Profile photo Click your profile photo to either view your community profile or logout.
    Search Enter a search term. You can enter a keyword to use the type-ahead search or enter one or more words to view all search results.
    Browse Forums Click the + icon to view up to eight available forums.

    Click View all Forums to go to the Forums list page and search for the forum you require. If sub forums exist, they are listed on the parent forum tile along with a count of how many there are. Click the link to access a list of the sub forums.
    Have a question? Click here to start typing and Post Content Contribute to the community by posting a question. Click Question, Blog, Video, Document, or Event to add your content and assign it to a forum.
    Featured Content View featured community content.
    Question filters Filter by question to view solved, unsolved, and unreplied questions.
    Note:
    The content options are displayed according to the permissions you are assigned in the forum.
    Content List and Activity Feed Toggle between the Content List and Activity Feed. You can filter according to content type, forum, most recent or popular, and when the content was created.
    • Content List: Lists all content added to the community. Displays when updates were made to replies, comments, and answers marked as correct and which user made the updates.
      Note:
      • Updates are not displayed for new or existing comments or replies due for moderation.
      • Updates are displayed for approved changes made to comments or replies as a result of moderation.
    • Activity Feed: Lists all activity in the community based on your posts and subscriptions.
      Note:
      • All activities per content item are grouped. Only the most recent activity is listed per content item. For example, an upvote to a question.
      • To view all activity associated with a content item, click the content item. All activities, regardless of your subscriptions, are displayed.