You can manage certain workflows based on the system properties, such as enabling or disabling the creation of email interactions for guest users. You can set an inactivity period after which email interactions are automatically closed.

Navigate to All>System Properties>All Properties .

Alternatively, in your instance, enter sys_properties.list in the filter navigator and customize the Email Interaction system properties.

Table 1. System Properties for Email Interaction

Property	Description
sn_eaai_csm.create_interaction_for_non_matched_user	Enable or disable interaction creation for a non-matched user. Type: Boolean (true | false) Value: true Location: All> System Properties> All Properties.
sn_eaai_csm.period_of_customer_inactivity_to_close_interaction	Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer. Type: Integer Value: 5 Location: All> System Properties> All Properties.