Configure users and groups

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • A user is an individual who can access your instance and a group is a set of users who share a common purpose. The users associated with a group are listed as group members.

    Before you begin

    Role required: admin

    About this task

    Group information is used across most processes in the ServiceNow AI Platform for assigning work to teams and requesting approvals.

    Any rule that is applied to a group is automatically assigned to group members; for example, roles and assignment rules.

    Procedure