Interview management release notes
Summarize
Summary of Interview Management Release Notes
The ServiceNow® Interview Management application, introduced in the Zurich release, streamlines the interview scheduling and management process by reducing manual tasks and enhancing efficiency. It integrates with various ServiceNow hiring and recruitment applications to support a seamless and organized hiring workflow.
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This application is available for installation from the ServiceNow Store and requires activation of the Hiring Core application for essential data and shared components.
Key Features
- Interview Scheduling and Management: Structured workflows enable recruiters to configure interview phases, schedule interviews using both self-scheduling and direct scheduling options, and consider calendar availability and declared preferences to minimize rescheduling and offline coordination.
- Substitute Interviewer: Recruiters can substitute themselves in interviews directly from calendar invitations or the Employee Center to avoid offline coordination efforts.
- Interview Health Tracking: A configurable framework helps proactively monitor interview status, identify issues, and prioritize recruiter actions from a unified interview health tracker.
- Scheduling Preferences: Both applicants and interviewers can share their scheduling preferences, which recruiters can view and use to plan interviews more effectively.
- Interview Management Capabilities: Recruiters and interviewers can update interview statuses, provide and track feedback, send reminders, reschedule, complete, or cancel interviews, all from within the application.
- Improved Email Scheduling: Auto-populated template variables reduce manual editing when scheduling interviews, enhancing efficiency.
Activation and Requirements
Interview Management is a Store application that must be requested and installed via the ServiceNow Store. It requires the Hiring Core application to be activated. The application integrates with related ServiceNow features such as Recruitment Workspace, Applicant Center, Talent Profile, Growth Experiences, Employee Center, and HR Service Delivery for a comprehensive hiring experience.
Benefits for ServiceNow Customers
- Reduce manual coordination and errors in interview scheduling through structured workflows and preference-based scheduling.
- Enhance collaboration among recruiters, hiring managers, interviewers, and applicants with centralized interview management and feedback tracking.
- Maintain interview process transparency and timeliness through health tracking and automated reminders.
- Improve hiring decision quality by streamlining feedback collection and comparison.
The ServiceNow® Interview management application streamlines the interview setup and scheduling process by minimizing manual tasks and improving efficiency. Interview management is a new application in the Zurich release.
Interview management highlights for the Zurich release
- Substitute yourself in interviews to eliminate the time and effort of offline coordination.
- Track interview health and take timely actions from a unified interview health tracker.
- Save time by using structured workflows to schedule and manage interviews.
- Configure interview phases and use them to schedule interviews in a more organized and planned manner, minimizing manual effort and inconsistency.
- Schedule interviews using workflows that support both self-scheduling and direct scheduling options. Consider multiple data sources, including calendar availability and declared scheduling preferences, to minimize rescheduling and eliminate off-platform coordination. Monitor interview health centrally to manage all interviews efficiently, with built-in reminders and notifications keeping everyone informed.
- Manage interviews by updating statuses, viewing or providing feedback, sending reminders, and rescheduling, completing, or canceling interviews as needed.
- Streamline feedback sharing and tracking, enabling hiring managers to effectively compare applications.
See Recruitment workspace for more information.
Interview management features
- Substitute yourself as an interviewer
- Substitute yourself in interviews when you cannot attend it, to eliminate the time and effort of offline coordination. Initiate the substitution directly from the calendar invite or the application record page in Employee Center.
- Tracking interview health
- Proactively monitor interview health, identify issues, and prioritize resolutions. A configurable, extensible framework is used to define scenarios that help identify items that needs recruiters' attention on an interview record.
- Define your interview setup
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Configure interview phases with custom names, durations, and other key parameters, and then use them to efficiently schedule interviews, enhancing transparency and saving time.
- Request applicant to share scheduling preferences
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Request applicants on a job requisition to share their scheduling preferences to plan a seamless interview process.
- Request interviewer to share scheduling preferences
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Request interviewers on a job requisition to share their scheduling preferences to plan a seamless interview process.
- Share scheduling preferences
- As an interviewer, when requested by recruiters, share your scheduling preferences to help them schedule interviews accordingly.
- View applicant's scheduling preferences
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View the scheduling preferences shared by applicants to schedule interviews accordingly.
- View interviewer's scheduling preferences
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View the scheduling preferences shared by interviewers and schedule interviews accordingly.
- Schedule an interview
- Schedule interview with applicants on a job requisition to get started with the interview journey.
- Manage interviews as a recruiter
- As a recruiter or recruitment coordinator, manage interviews for a job requisition as needed. You can update the interview status, view feedback, send reminders, complete or cancel interviews, and more.
- Manage interviews as an interviewer
- As an interviewer, view the details of all the interviews that you’re a part of and manage them as required.
- Provide interview feedback as a recruiter
- As a recruiter or recruitment coordinator, provide feedback for interviews that you're a part of.
- Provide interview feedback as an interviewer or hiring manager
- As an interviewer or hiring manager, provide timely and constructive feedback on the interviews in which you participate, to support application comparison and well-informed hiring decisions.
Changed in this release
- Schedule an interview
- Schedule interviews more efficiently with auto-populated template variables that reduce manual email editing.
- Manage interviews
- Track applicants' responses to interview invites on interviews records directly.
Activation information
Install Interview management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
The Interview management application is delivered as a Store application. For plugin details, see the Store listing.
Additional requirements
The Hiring Core application provides essential data models and shared components for Hiring Experiences. The Hiring Core application must be activated.