---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# AIOps LEAP release notes

# AIOps LEAP release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
AIOps LEAP application uses AI-driven insights to create automation and resolve high impact issues for quick incident resolution management. AIOps LEAP was enhanced to support additional large language models (LLMs) in the Zurich release.

## About AIOps LEAP {#aiops-leap-rn__aiops-leap-rn-highlights}

Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) for more information.{#aiops-leap-rn__aiops-leap-rn-highlights-1}

## Activation and other requirements

Important:  
AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#aiops-leap-rn__aiops-leap-rn-activation-1}

Additional requirements

:   You should have ServiceNow Otto for Creator installed to generate playbooks.{#aiops-leap-rn__aiops-leap-rn-additional-reqs-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## Zurich {#ariaid-title2}

The ServiceNow®
AIOps LEAP application uses AI-driven insights to create automation and resolve high impact issues for quick incident resolution management. AIOps LEAP was enhanced to support additional large language models (LLMs) in the Zurich release.

### What's new {#aiops-leap-rn-release__aiops-leap-rn-new-features}

[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.
{#aiops-leap-rn-release__aiops-leap-rn-new-features-1}

### What's changed {#aiops-leap-rn-release__aiops-leap-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#aiops-leap-rn-release__aiops-leap-rn-ui-changes-1}