---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# RPA Hub release notes

# RPA Hub release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read  
The ServiceNow®
RPA Hub application enables end-to-end automation for your organization. RPA Hub was enhanced and updated in the Zurich release.

## About RPA Hub {#rpa-rn__rpa-rn-highlights}

[Zurich Patch
7](https://servicenow-prod.fluidtopics.net/ai11xBL9BGVSGxoM1Poc4g "The Zurich Patch 7 release contains important problem fixes.")

* You can now selectively define which actions (components) are handled within a Try-Catch block and which are handled outside it.
* Versions of model provider are now supported for RPA bot generation skill.
{#rpa-rn__ul_y4x_zpr_m3c}  
[Zurich Patch
4](https://servicenow-prod.fluidtopics.net/i4YMnCLVW7eu1rHqMLWEww "The Zurich Patch 4 release contains important problem fixes.")

* Promote stability with the Long-Term Support (LTS) model for generative AI.
* Only the sn_rpa_fdn.rpa_admin role can create, update, and delete records in the Robot License Distribution table.
{#rpa-rn__ul_w44_2tx_khc}  
[Zurich Patch 1](https://servicenow-prod.fluidtopics.net/ryznRs456gpDAGVQsRzm4g "The Zurich Patch 1 release contains important problem fixes.")

* Use Google Gemini and Anthropic Claude on AWS as AI model providers for RPA bot generation skill in addition to Now LLM Service and Azure OpenAI.
* Use the Python connector to execute custom Python scripts or files as part of an automation workflow.
* Use a Smart Card authentication for enhanced security.
* Enhanced access controls for RPA bot generation skill.

See [Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/access?context=rpa-main-landing-page&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) for more information.{#rpa-rn__rpa-rn-highlights-5}

## Activation and other requirements

Important:  
RPA Hub is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install RPA Hub by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#rpa-rn__rpa-rn-activation-1}

Upgrade information
:   Upgrade any of these currently installed Microsoft Software Installers (MSIs) by downloading the RPA applications:

    * RPA Desktop Design Studio
    * Attended Robot
    * Unattended Robot
    * Unattended Robot Login Agent

    {#rpa-rn__ul_pfx_n5k_21c}For more information, see [Download the RPA applications from RPA Hub](https://www.servicenow.com/docs/access?context=download-installer-rpa&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).

    The following upgrade information is applicable only when you're upgrading from San Diego or Tokyo to Zurich.{#rpa-rn__rpa-rn-upgrade-info-2}

    Based on the number of records in the application file table, you may experience a delay while upgrading the RPA Hub applications from Tokyo or earlier releases to Zurich.{#rpa-rn__rpa-rn-upgrade-info-3}

    Before upgrading RPA Hub to Zurich, you must set the value of the glide.rollback.blacklist.TableParentChange.change system property to false. If this property doesn't exist in the System
    Property \[sys_properties\] table, add the property and set its value to false. For more information on how to add a property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).{#rpa-rn__rpa-rn-upgrade-info-4}

    After you upgrade to Zurich, the bot process definitions change to the new structure, which is the bot process configuration.{#rpa-rn__rpa-rn-upgrade-info-5}

    Although the bot process configuration doesn't replace the bot process completely, most fields are moved from the bot process to the bot process configuration. If you upgrade to Zurich without updating the system property value, the tables don't extend the Application File \[sys_metadata\] table. To update the table changes manually, see the [Restructuring RPA Hub tables to sys_metadata in Utah and beyond release \[KB1223629\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1223629) article in the Now Support
    Knowledge Base.{#rpa-rn__rpa-rn-upgrade-info-6}

Browser requirements

:   ServiceNow workspaces don't support mobile devices. For more information about the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation.").{#rpa-rn__rpa-rn-browser-1}

Additional requirements
:   To use the Unattended Robot application, the hardware requirements for a single robot are as follows:{#rpa-rn__table_hbb_3td_zdc__entry__3}

    | Resource | Minimum | Recommended |
    |-|-|-|
    | CPU | 2 cores of Intel 1.8 GHz 64-bit processor | 4 cores of Intel 2.4 GHz 64-bit processor |
    | RAM | 4-GB RAM | 8-GB RAM |
    | Disk space | Minimum 50-GB free disk space after installing the OS, patches, and base software | Minimum 100-GB free disk space after installing the OS, patches, and base software |
    [Table 1. Hardware requirements for standard robots]

    {#rpa-rn__table_hbb_3td_zdc}

    To use the Unattended Robot application, the minimum and recommended hardware requirements for a high density robot are multiplied by the number of runtimes. Multiple robots execute jobs concurrently on the same Windows Server machine. For example, with three users concurrently executing jobs, the minimum hardware requirements for a high density robot are:

    * 6 cores of Intel 1.8GHz 64-bit (6 cores of 1.8GHz 64-bit per runtime).
    * 12 GB of RAM (4 cores per runtime).
    {#rpa-rn__ul_hws_jcg_zdc}

    To use the Unattended Robot application, the software requirements for a standard robot are:

    * Operating system: Microsoft Windows 10, Windows Server 2016, Windows Server 2019, Windows Server 2022.
    * NET framework: Windows 4.7.1 or greater.
    * DPI scaling setting must be deactivated.
    {#rpa-rn__ul_hdz_5bf_zdc}

    To use the Unattended Robot application, the software requirements for a high density robot are:

    * Operating system: Windows Server 2022.
    * NET framework: Windows 4.7.1 or greater.
    * DPI scaling setting must be deactivated.
    {#rpa-rn__ul_s5h_x5d_zdc}

    If you are upgrading to Zurich, verify that you have the latest robot MSI from Zurich installed. The older versions of the robots do not work.{#rpa-rn__rpa-rn-additional-reqs-5}

    An unattended robot is mapped to only one machine. This is applicable for standard robot.{#rpa-rn__rpa-rn-additional-reqs-6}

    Virtual Machines (VMs) that are used for the Unattended Robot application must be persistent and constantly on.{#rpa-rn__rpa-rn-additional-reqs-7}

    To use the Attended Robot application, the hardware requirements are:{#rpa-rn__table_bqt_l2g_zdc__entry__3}

    | Resource | Minimum | Recommended |
    |-|-|-|
    | CPU | Intel Processor (1vCPU) | Intel Processor (4vCPU) |
    | RAM | 4-GB RAM | 8-GB RAM |
    | Disk space | Minimum 20-GB free disk space after installing the OS, patches, and base software | Minimum 50-GB free disk space after installing the OS, patches, and base software |
    [Table 2. Hardware requirements for Attended Robot]

    {#rpa-rn__table_bqt_l2g_zdc}

    To use the Attended Robot application, the software requirements are:

    * Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    * NET framework: Windows 4.7.1 or greater.
    * DPI scaling setting must be deactivated.
    {#rpa-rn__ul_ttz_42g_zdc}

    An attended robot is mapped to only one user.{#rpa-rn__rpa-rn-additional-reqs-10}

    To use the RPA Desktop Design Studio application, the hardware requirements are: {#rpa-rn__table_tgf_x2g_zdc__entry__3}

    | Resource | Minimum | Recommended |
    |-|-|-|
    | CPU | Intel Processor (At least, Core i5) | Intel Processor (Core i7). |
    | RAM | 4-GB RAM | 8-GB RAM |
    | Disk space | Minimum 20-GB free disk space after installing the OS, patches, and base software | Minimum 50-GB free disk space after installing the OS, patches, and base software |
    [Table 3. Hardware requirements RPA Desktop Design Studio]

    {#rpa-rn__table_tgf_x2g_zdc}

    To use the RPA Desktop Design Studio application, the software requirements are:

    * Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.
    * NET framework: Windows 4.7.1 or greater.
    * Monitor with 1920x1080p resolution.
    * DPI scaling setting must be deactivated.
    {#rpa-rn__ul_xwq_x2g_zdc}

## Accessibility and localization

Accessibility information
:

    Accessibility improvements
    :   Improvements were completed to support accessibility.

Localization information

:   RPA Hub supports international languages. For more information, see [Internationalization support for RPA Hub](https://www.servicenow.com/docs/access?context=rpa-hub-international-language-support&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).{#rpa-rn__rpa-rn-localization-1}

## March 2026 {#ariaid-title2}

The ServiceNow®
RPA Hub application enables end-to-end automation for your organization. RPA Hub was enhanced and updated in the Zurich release.

### What's new {#rpa-rn-2026-03__rpa-rn-new-features}

[Try catch component enhancement](https://www.servicenow.com/docs/access?context=use-general-try-catch&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US)
:   You can now precisely control the scope of Try-Catch blocks by selecting which actions (components) to include within exception handling and which to manage outside it. This enhancement provides better control over error
    handling logic and improves workflow reliability.
{#rpa-rn-2026-03__rpa-rn-new-features-2}

## December 2025 {#ariaid-title3}

The ServiceNow®
RPA Hub application enables end-to-end automation for your organization. RPA Hub was enhanced and updated in the Zurich release.

### What's new {#rpa-rn-2025-12__rpa-rn-new-features}

[Role changed for creating, updating, and deleting the Robot License Distribution records](https://www.servicenow.com/docs/access?context=create-lua-record&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US)
:   Role for Create, Update, and Delete ACLs in the Robot License Distribution table is changed from admin to sn_rpa_fdn.rpa_admin.

[Long term stable models](https://www.servicenow.com/docs/access?context=long-term-stable-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls.
{#rpa-rn-2025-12__rpa-rn-new-features-1}

## Zurich General Availability {#ariaid-title4}

The ServiceNow®
RPA Hub application enables end-to-end automation for your organization. RPA Hub was enhanced and updated in the Zurich release.

### What's new {#rpa-rn-2025-09__rpa-rn-new-features}

[Enhanced ACLs for security measures](https://www.servicenow.com/docs/access?context=installed-with-rpa-hub&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US)
:   Enhanced access controls for RPA bot generation skill for Now Assist for RPA Hub in compliance with AI security directives.

    Access to RPA bot generation skill is now restricted to users with the RPA developer or RPA admin role. These roles contain the RPA Hub Admin user role (sn_nowassist_admin.user).

[New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)
:   Google Gemini and AWS Claude are available for RPA bot generation skill in addition to Now LLM Service and Azure OpenAI.

[Python connector](https://www.servicenow.com/docs/access?context=python-connector-rpa&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US)
:   Execute custom Python scripts or files as part of an automation workflow in the RPA Desktop Design Studio.  
    The connector comprises two methods:

    * Execute: Runs Python scripts set up in the configuration window.
    * InvokeScript: Runs Python script on local computers and gets the output.
    {#rpa-rn-2025-09__ul_kr2_5fz_3gc}Ensure to install the Scripting plugin from the Plugins Manager as a prerequisite. Along with Python, VB.NET, C#, and Javascript connectors are available with this plugin.

[Smart Card authentication](https://www.servicenow.com/docs/access?context=smart-card-il&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US)
:   Use a physical smart card instead of a username and password for logging into a Windows machine.

    You can run unattended automations on the machines that use smart cards for authentication. While configuring a robot credential, you can store the smart card username and password to allow
    the unattended robot to log in to machines that use smart card.
{#rpa-rn-2025-09__rpa-rn-new-features-1}