Manufacturing Commercial Operations release notes
The ServiceNow® Manufacturing Commercial Operations application enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage recall and sales promotion campaigns. Manufacturing Commercial Operations is a new application in the Zurich release.
About Manufacturing Commercial Operations
- Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims.
- Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty.
- Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims.
- Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers.
- Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract.
- Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution.
See Exploring Manufacturing Commercial Operations for more information.
Activation and other requirements
- Activation information
Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
- Browser requirements
ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.
Accessibility and localization
- Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.