---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Order Management release notes

# Order Management release notes {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
The ServiceNow®
Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Zurich release.

## About Order Management {#order-management-rn__order-management-rn-highlights}

* Handle move orders support.
* Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) to enable projects for site and maintain program project and sub-project hierarchy.
* Enables agents to change the location for product inventory at the order line level.
* Support for nested objects, arrays, and custom attributes to model complex products.
* Support for order header discounts.
{#order-management-rn__ul_iwb_c5f_4fc}

See [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&version=zurich&pubname=zurich-order-management&ft:locale=en-US) for more information.{#order-management-rn__order-management-rn-highlights-2}

## Activation and other requirements

Important:  
Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Activation information

:   Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#order-management-rn__order-management-rn-activation-1}

## Accessibility and localization

Accessibility information
:

    Dark theme
    :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

## January 2026 {#ariaid-title2}

The ServiceNow®
Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Zurich release.

### What's new {#order-management-rn-2026-01__order-management-rn-new-features}

[Move order](https://www.servicenow.com/docs/access?context=move-order&version=zurich&pubname=zurich-order-management&ft:locale=en-US)
:   The move order helps agents to perform move journey that requires location change, the location and change of attribute values, the location change and add or delete the product.
{#order-management-rn-2026-01__order-management-rn-new-features-1}

### What's changed {#order-management-rn-2026-01__order-management-rn-changed-features}

[Changes to OM integration with SPM](https://www.servicenow.com/docs/access?context=configure-site-project-product-offering&version=zurich&pubname=zurich-order-management&ft:locale=en-US)
:   Use OM integration with SPM to create program, reuse program, create site project and reuse site project in the SPM.
{#order-management-rn-2026-01__order-management-rn-changed-features-1}

## December 2025 {#ariaid-title3}

The ServiceNow®
Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Zurich release.

### What's new {#order-management-rn-2025-12__order-management-rn-new-features}

[Pricing Adjustments for order line items](https://www.servicenow.com/docs/access?context=add-pricing-adjustment-to-an-order-line-item&version=zurich&pubname=zurich-order-management&ft:locale=en-US)
:   Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, reducing clicks and streamlining the process. This new experience makes it easier for order
    agents to enter manual price adjustments and provides a holistic view of both automatic and manual adjustments.

[Summarization for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-mgmt-summarize-order&version=zurich&pubname=zurich-order-management&ft:locale=en-US)
:   Summarizes complex orders across products, services, and fulfillment tasks. This helps agents quickly understand status, take the right actions, and avoid navigating fragmented views. This results in easier next steps and
    improved productivity. For more information, see the [ServiceNow Otto for Order Management release notes](https://servicenow-prod.fluidtopics.net/ofEJZkbBZO6nKooczFUTGA#now-assist-order-management-rn "The ServiceNow ServiceNow Otto for Order Management application brings platform AI capabilities to Sales Customer Relationship Management. ServiceNow Otto for Order Management is a new application in the Zurich release.").
{#order-management-rn-2025-12__order-management-rn-new-features-1}

## Zurich {#ariaid-title4}

The ServiceNow®
Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Zurich release.

### What's new {#order-management-rn-release__order-management-rn-new-features}

[Support for complex characteristics for orders](https://www.servicenow.com/docs/access?context=som-using&version=zurich&pubname=zurich-order-management&ft:locale=en-US)
:   Take advantage of the following complex characteristics for orders:

    * Define complex characteristics for product offerings and specifications using object structures, data arrays, and other data input types such as String, Integer, Date, DateTime, and Decimal. For more information, see [Defining product characteristics and characteristic options](https://www.servicenow.com/docs/access?context=defining-prod-characteristics&version=zurich&pubname=zurich-order-management&ft:locale=en-US).
    * Define compatibility, decomposition, and attribute propagation rules based on conditions that use characteristics at any level of a complex attribute hierarchy. For more information, see , , and .
    {#order-management-rn-release__ul_ksw_rxp_qfc}

[Order header discount](https://www.servicenow.com/docs/access?context=add-header-discount-to-an-order&version=zurich&pubname=zurich-order-management&ft:locale=en-US)

:   Provide order agents with the ability to apply discounts across multiple order lines with a single action through an order header discount feature. This feature streamlines discounting workflows, improves pricing
    consistency, and helps speed up order processing for large complex deals.

{#order-management-rn-release__order-management-rn-new-features-1}

### What's changed {#order-management-rn-release__order-management-rn-ui-changes}

Coral theme
:   Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
{#order-management-rn-release__order-management-rn-ui-changes-1}