--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Features and changes by product # Features and changes by product {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Review the new features and changes in this release by product. ## New products in Zurich {#new-features-changes__section_ijs_5wf_j2b} The Zurich release includes new products. AI Experiences : [Conversation Insights release notes](https://servicenow-prod.fluidtopics.net/kONqH~MEZ~oM993enPLqYQ#conversation-insights-rn "The ServiceNow Conversation Insights application delivers Inferred customer satisfaction (CSAT) scores, with underlying factors that improve CSAT actionability. Conversation Insights is a new application in the Zurich release.") App development and low-code : [App Engine Management Center release notes](https://servicenow-prod.fluidtopics.net/DpFJRoxtl~WnIU_E0xF9oQ#aemc-rn "The ServiceNow App Engine Management Center (AEMC) application enables admins to manage app development from intake through production. AEMC was enhanced and updated in the Zurich release.") : [Developer Sandboxes release notes](https://servicenow-prod.fluidtopics.net/ZQUHhCMbEepkvIztpLv8aA#developer-sandboxes-rn "The ServiceNow Developer Sandboxes application enables your administrators and delegated developers to request, access, and manage the individual sandboxes on top of the same underlying development instance. Delegated developers can write and merge code and configuration changes without the risk of getting their changes overwritten on the instance mid-development. Developer Sandboxes is a new application in the Zurich release.") : [Performance Analyzer release notes](https://servicenow-prod.fluidtopics.net/23B1egvbml9go_dqz2p5bw#performance-analyzer-rn "The ServiceNow Performance Analyzer application enables you to access page load time data, trends, and waterfall visualizations directly from your instance. It also helps you to identify page performance issues and bottlenecks in UX framework pages independently. Performance Analyzer is a new application in the Zurich release.") : [Workflow Data Fabric Hub release notes](https://servicenow-prod.fluidtopics.net/jeFgX3_4ijRRCd_CPiBuVw#workflow-data-fabric-rn "The ServiceNow Workflow Data Fabric Hub application unifies data from across the enterprise, providing access to external data in real time without needing to copy it to your instance. Workflow Data Fabric Hub is a new application in the Zurich release.") Financial Services Operations : [Card data security release notes](https://servicenow-prod.fluidtopics.net/ectK0jeIgqNjdKruD_sqUw#card-data-security-rn "The ServiceNow Card data security application enables you to tokenize sensitive card data, such as primary account numbers (PANs), in Financial Services Operations dispute workflows. Card data security is a new application in the Zurich release.") : [Financial Services Operations Integration with Mastercard release notes](https://servicenow-prod.fluidtopics.net/6PaSjGgQ0HYK_XpbKNlpMA#financial-services-operations-integration-with-mastercard-rn "The ServiceNow Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.") Healthcare and Life Sciences : [Care Team Operations for Environmental Services release notes](https://servicenow-prod.fluidtopics.net/gayl9oReRMD1KarJTEiuxA#cto-evs-rn "The ServiceNow Care Team Operations for Environmental Services application contains case types to report and fulfill facilities issues as part of Healthcare Operations. Care Team Operations for Environmental Services is a new application in the Zurich release.") : [Care Team Operations for Facilities release notes](https://servicenow-prod.fluidtopics.net/JRoDdXIJmVttDnxKNn_qPg#cto-facilities-rn "The ServiceNow Care Team Operations for Facilities application contains the case types to report and fulfill facilities issues as a part of Healthcare Operations. Care Team Operations for Facilities is a new application in the Zurich release.") HR Service Delivery : [HR Multi Instance Integration release notes](https://servicenow-prod.fluidtopics.net/VF3H3T23cOP8TUiOAUlk8Q#hr-multi-instance-rn "The ServiceNowHR Multi Instance Integration centralizes the delivery of HR services in a shared services model, enabling consumers and providers to connect their instances to securely build business workflows across the ServiceNow ecosystem. HR Multi Instance Integration is a new application in the Zurich release.") IT Asset Management : [Asset Audit Response release notes](https://servicenow-prod.fluidtopics.net/hCKzUOOyD__dJxA7PY8Oow#asset-audit-response-rn "The ServiceNow Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content data to help drive more efficient and accurate responses to these requests. Asset Audit Response is a new application in the Zurich release.") Legal Service Delivery : [Legal Hold Notification release notes](https://servicenow-prod.fluidtopics.net/j07Ep1hMlzwBolf4CmtEOQ#lg-hold-notif-new-rn "The ServiceNow Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve legal hold-related documents. Legal Hold Notification is a new application in the Zurich release.") Manufacturing Commercial Operations : [Manufacturing Commercial Operations release notes](https://servicenow-prod.fluidtopics.net/o5bl5t_9db4RSxsTeZoJlw "The ServiceNow Manufacturing Commercial Operations application enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage recall and sales promotion campaigns. Manufacturing Commercial Operations is a new application in the Zurich release.") Platform Analytics : [ServiceNow Otto for Platform Analytics release notes](https://servicenow-prod.fluidtopics.net/3uMESG5lDEsCui4MSVWSAg#now-assist-platform-analytics-rn "ServiceNow Otto for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics.") Sales Customer Relationship Management : [Customer Engagement Sequences release notes](https://servicenow-prod.fluidtopics.net/gRiEnu5lVlWt2dL1XMh~Ww#customer-engagement-sequences-rn "The ServiceNow Customer Engagement Sequences application enables customer-focused teams to execute structured, personalized outreach and follow-up activities to engage customers throughout the time they’re associated with your business. Customer Engagement Sequences is a new application in the Zurich release.") : [Lead-to-Cash Process Management release notes](https://servicenow-prod.fluidtopics.net/yF~GCrts~avOtaAsQoRsaQ#lead-cash-process-management-rn "The ServiceNow Lead-to-Cash Process Management application provides sales managers and contract administrators with a real-time, consolidated view of critical sales data, activities, and status related to sales entities such as opportunities, quotes, and orders. Lead-to-Cash Process Management is a new application in the Zurich release.") : [Return Merchandise Authorization release notes](https://servicenow-prod.fluidtopics.net/3OkX6PjaI5mOiD_eopIpNA#return-merchandise-authorization-rn "The ServiceNow RMA Case Management application enables customers to create cases for install base item. It offers simplified processes, decreased turnaround time, and a unified workflow. RMA Case Management is a new application in the Zurich release.") : [ServiceNow Otto for Sales Automation release notes](https://servicenow-prod.fluidtopics.net/6dAA0is1IjxpXdLj~d_XBQ#now-assist-for-sales-and-order-management-rn "The ServiceNow ServiceNow Otto for Sales Automation application brings platform AI capabilities to Sales Customer Relationship Management. ServiceNow Otto for Sales Automation is a new application in the Zurich release.") ServiceNow AI Platform Security : [Access Management release notes](https://servicenow-prod.fluidtopics.net/cZ8KCyWDOP0fPD1pp3GUYw#access-management-rn "The ServiceNow Access Management application provides robust tools to manage security data on the ServiceNow AI Platform. Access Management includes many controls, such as access control lists (ACLs), security attributes, contextual security manager, and data filtration. These controls provide granular control and help improve security for managing data access. Access Management is a new application in the Zurich release.") : [Domain Separation release notes](https://servicenow-prod.fluidtopics.net/O5yjcTbWW8NUchbFa~3kaw#domain-separation-rn "The ServiceNow Domain Separation application enables you to separate data, processes, and administrative tasks into logically defined domains. Domain Separation is a new application in the Zurich release.") Source-to-Pay Operations : [ServiceNow Otto for Source-to-Pay Operations release notes](https://servicenow-prod.fluidtopics.net/ieApu6a0VA9yhI~bfaUfBw#now-assist-source-to-pay-operations-rn "The ServiceNow Otto for Source-to-Pay Operations application includes improved AI search, enhanced AI agents, and Summarization skills for fulfillers on the ServiceNow AI Platform. The ServiceNow Otto for Source-to-Pay Operations were updated in the Zurich release.") Strategic Portfolio Management : [Resource Management Workspace release notes](https://servicenow-prod.fluidtopics.net/057vIB13qgM2ZuO75rp_Ig#resource-management-workspace-rn "The ServiceNow Resource Management Workspace application provides resource managers with a more efficient way to work with a dedicated workspace to view and manage resource assignments. Resource Management Workspace was enhanced and updated in the Zurich release.") Talent Acquisition : [Applicant Center release notes](https://servicenow-prod.fluidtopics.net/3AR_JXXJ00Qxahjf8Dxzbw#applicant-center-rn "The ServiceNow Applicant Center application provides your applicants with a dedicated portal that has a seamless process and supports effective engagement with the stakeholders in the hiring process. Applicant Center is a new application in the Zurich release.") : [Hiring release notes](https://servicenow-prod.fluidtopics.net/wB8IfBRH7xoDRXUXHobwjQ#hiring-tab-rn "The ServiceNow Hiring application in the Manager Hub streamlines the hiring process and enhances collaboration, accountability, and communication for hiring managers. Hiring is a new application in the Zurich release.") : [Interview management release notes](https://servicenow-prod.fluidtopics.net/nA8spEPpw~g2IOiJsHeQqg#interview-management-rn "The ServiceNow Interview management application streamlines the interview setup and scheduling process by minimizing manual tasks and improving efficiency. Interview management is a new application in the Zurich release.") : : [Recruitment workspace release notes](https://servicenow-prod.fluidtopics.net/mlIpbev~0I0uZBdXu6m_eg#recruiter-workspace-rn "The ServiceNow Recruitment workspace application provides a flexible workspace for you as a recruiter to manage, prioritize, and perform your work. Recruitment workspace is a new application in the Zurich release.") : [Talent profile release notes](https://servicenow-prod.fluidtopics.net/eAB3GyA87kYJexK_phg0tA#talent-profile-rn "The ServiceNow Talent profile application helps you get an aggregated view of different talent types at different touch points in the hiring workflow. Talent profile is a new application in the Zurich release.") Telecommunications, Media, and Technology : [Customer Service Problem Management release notes](https://servicenow-prod.fluidtopics.net/ssvRtAmbv4_uFpLN0rlLug#customer-service-problem-management-rn "The ServiceNow Customer Service Problem Management application helps customer to identify and resolve service problems. Automatically suggests relevant diagnostic tests, as configured by admin, to check the service quality and troubleshoot the problem effectively. After identifying the root cause, the application helps generate a repair task based on the test outcomes, leading to a successful resolution. Customer Service Problem Management was enhanced and updated in the Zurich release.") ## Updated features and products {#new-features-changes__section_kjs_5wf_j2b} Other products were changed and updated in the Zurich release. For more information, refer to the release notes topics, which are organized by product area. * **[AI Experiences release notes](https://servicenow-prod.fluidtopics.net/5hgF01jNSLq2XYpmH6T7Iw)** AI Experiences has new and updated features in the Zurich release. * **[API release notes](https://servicenow-prod.fluidtopics.net/qxVmq9D7jm~6zzErCP5D8w#api-rn)** ServiceNow® APIs enable you to build custom applications and experiences. APIs were enhanced and updated in the Zurich release. * **[App development and low-code release notes](https://servicenow-prod.fluidtopics.net/7TTaFDjOeWSwWYOxejKT6g)** The ServiceNow AI Platform® has new and updated automation, as well as and no-code, low-code, and platform developer features in the Zurich release. * **[Conversational Interfaces release notes](https://servicenow-prod.fluidtopics.net/vEJr51~bhBhs88tIbZcrHA)** Conversational Interfaces includes enhancements and changes in the Xanadu release. * **[Customer Service Management release notes](https://servicenow-prod.fluidtopics.net/cIAAzjBMfdrKP5WRRhF4eg)** The ServiceNow® Customer Service Management application has new and updated applications and features in the Zurich release. * **[Employee Service Management release notes](https://servicenow-prod.fluidtopics.net/POjJLOmu0zWXVDArvm8U6Q)** Employee Service Management has new and updated features in the Zurich release * **[Enterprise Architecture release notes](https://servicenow-prod.fluidtopics.net/cAlbZp9i3VRBjoXPLIsSeg)** Enterprise Architecture (formerly Application Portfolio Management) has new and updated features in the Zurich release. * **[Operational Sustainability Management release notes](https://servicenow-prod.fluidtopics.net/zsw9samHuHhD3tusezic_Q)** The ServiceNow® Operational Sustainability Management application helps you to manage all your environmental, social, and governance (ESG) commitments. Operational Sustainability Management was enhanced and updated in the Zurich release. * **[Field Service Management release notes](https://servicenow-prod.fluidtopics.net/wdbsvp_i9gm6MgiFjZaoSw)** The ServiceNow® Field Service Management application unites AI, data, and workflows on a single enterprise-grade platform to revolutionize field operations in completion of any job the first time, every time. Field Service Management was enhanced and updated in the Zurich release. * **[Financial Services Operations release notes](https://servicenow-prod.fluidtopics.net/8WaTE6jPAQ2yT66JjFhtUQ)** Financial Services Operations has new and updated features in the Zurich release. * **[Governance, Risk, and Compliance release notes](https://servicenow-prod.fluidtopics.net/ScLWzMu8DF5ErwElL2QwjA)** The Governance, Risk, and Compliance application has new and updated features in the Zurich release. * **[Healthcare and Life Sciences release notes](https://servicenow-prod.fluidtopics.net/Cie0ERixrd6~rMiRdNzfRg)** Healthcare and Life Sciences has new and updated features in the Zurich release. * **[Impact release notes](https://servicenow-prod.fluidtopics.net/_A1pcsrp9w2NMel_ukzUdQ#impact-rn)** ServiceNow® Impact is built on the Impact AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact was enhanced and updated in the Zurich release. * **[IT Asset Management release notes](https://servicenow-prod.fluidtopics.net/nx~g1YFhclp_9_UmqHo0Vg)** IT Asset Management has new and updated features in the Zurich release * **[IT Operations Management release notes](https://servicenow-prod.fluidtopics.net/0mLfNRHdRhVR1MsfIRcUlA)** IT Operations Management has new and updated features in the Zurich release. * **[IT Service Management release notes](https://servicenow-prod.fluidtopics.net/C~gUlyTqX09jQ0Bg3syIBA)** IT Service Management has new and updated features in the Zurich release. * **[Manufacturing Commercial Operations release notes](https://servicenow-prod.fluidtopics.net/o5bl5t_9db4RSxsTeZoJlw)** The ServiceNow® Manufacturing Commercial Operations application enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage recall and sales promotion campaigns. Manufacturing Commercial Operations is a new application in the Zurich release. * **[Mobile Platform release notes](https://servicenow-prod.fluidtopics.net/od59CguYlM0h6s0WwQmOUg#mobile-rn)** The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Zurich release. * **[Now Assist and agentic AI release notes](https://servicenow-prod.fluidtopics.net/Mle1w8yHZ8T90WBzqzXQOw)** Now Assist and agentic AI product enhancements and updates in the Zurich release. * **[Operational Technology release notes](https://servicenow-prod.fluidtopics.net/MlwOfXXFXXbqssCvSygcQw)** Operational Technology has new and updated features in the Zurich release. * **[Platform Analytics release notes](https://servicenow-prod.fluidtopics.net/PkKqWNh3mqKkqIBdrYiWcw)** Platform Analytics has new and updated features in the Zurich release. * **[Public Sector Digital Services release notes](https://servicenow-prod.fluidtopics.net/Zhyq1t1nHkBwZUPN9WkMdA#public-sector-digital-services-rn)** The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Zurich release. * **[Retail applications release notes](https://servicenow-prod.fluidtopics.net/6PZxkaKxEzyoIlz49dMvyg)** The ServiceNow® retail applications optimize operations efficiently at retail locations. Retail applications were enhanced and updated in the Zurich release. * **[Sales Customer Relationship Management release notes](https://servicenow-prod.fluidtopics.net/j0muBrDe1ITiFPtGjOyHXA)** ServiceNow® Sales Customer Relationship Management is a set of new and updated applications and features in the Zurich release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals. * **[Security Operations release notes](https://servicenow-prod.fluidtopics.net/EmmMkC1J0E4eRHSG5pbwrg)** Security Operations has new and updated features in the Zurich release. * **[ServiceNow AI Platform administration release notes](https://servicenow-prod.fluidtopics.net/dQtPquf_u2Zu_KF2U7ow~Q)** ServiceNow AI Platform® administration product enhancements and updates in the Zurich release. * **[ServiceNow AI Platform security release notes](https://servicenow-prod.fluidtopics.net/q4WHDVUZPbBS8sKS95kENw)** ServiceNow AI Platform® security product enhancements and updates in the Zurich release. * **[ServiceNow AI Platform user interface release notes](https://servicenow-prod.fluidtopics.net/hqw8y6WWEsyEq37C7wptOw)** ServiceNow AI Platform® user interface product enhancements and updates in the Zurich release. * **[ServiceNow AI Platform capabilities release notes](https://servicenow-prod.fluidtopics.net/~WAig8SNr1YRVLAi4dpR8A)** ServiceNow AI Platform® capabilities were enhancements and updates in the Zurich release. * **[Source-to-Pay Operations release notes](https://servicenow-prod.fluidtopics.net/bEgBHTb5hQ4FBPcTlpjjiA)** Source-to-Pay Operations has new and updated features in the Zurich release. * **[Strategic Portfolio Management release notes](https://servicenow-prod.fluidtopics.net/0rjEouyIwltVE6gjyyHDTA)** Strategic Portfolio Management (formerly IT Business Management) has new and updated features in the Zurich release. * **[Telecommunications, Media, and Technology release notes](https://servicenow-prod.fluidtopics.net/aHlkwGtp2scfh6gGC9cKtg)** ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Zurich release.