--- sourceDocument: Zurich Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Release Notes ft:clusterId : - rn bundleId : - rn --- # Browser requirements for all Zurich features and products # Browser requirements for all Zurich features and products {#ariaid-title1} Release version: Zurich Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Cumulative release notes summary on browser requirements for Zurich features and products. Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions. {#rn-summary-browser-reqs__rn-summary-browser-table__entry__2} | Application or feature | Details | |-|-| | AI Agent Studio | AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer. | | AI Desktop Actions | Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer. | | AI Skill Kit | Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Advanced Work Assignment (AWA) | Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. | | Agent experience for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). | | Automated Test Framework | Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see [Browser recommendations for Automated Test Framework](https://www.servicenow.com/docs/access?context=browser-recommendations-atf&version=zurich&pubname=zurich-application-development&ft:locale=en-US). Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead. | | Business Continuity Management | Business Continuity Management requires the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__ul_zs1_m1n_pfc} | | Case management for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). | | Configurable Workspace | Configurable Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Data Management for CSM | Starting with the Zurich release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Digital End-User Experience | Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US). | | Employee Center | The Browser Extension for Employee Center is only available with Google Chrome or Microsoft Edge browsers. | | Intelligence for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). | | Legal Hold Notification | The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Manufacturing Commercial Operations | ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). | | Next Experience | The Zurich release doesn't support Internet Explorer 11. The iOS version of Firefox is also not supported. | | Next Experience Developer (NED) Tools | Next Experience Developer Tools requires Google Chrome. | | Now Assist in Contract Management | Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Now Assist in Virtual Agent | Now Assist in Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Operational Resilience | Operational Resilience requires the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__ul_whk_hll_y1c} | | Policy and Compliance Management | Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__ul_b5x_f4r_tfc} | | RPA Hub | ServiceNow workspaces don't support mobile devices. For more information about the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Return Merchandise Authorization | Starting with the Zurich release, RMA Case Management for Sales Customer Relationship Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Self-service and omnichannel engagement for CSM | Internet Explorer isn't supported. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). | | ServiceNow Otto | Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Internet Explorer. | | ServiceNow Otto for Legal Service Delivery (LSD) | The ServiceNow Otto for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | ServiceNow Otto for Order Management | Starting with the Zurich release, RMA Case Management for Sales Customer Relationship Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/N6KeeBQOF9C~54QjfuslEg "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Table Builder | Internet Explorer isn't supported. | | UI Builder | Internet Explorer isn't supported for UI Builder. | [ ] {#rn-summary-browser-reqs__rn-summary-browser-table}